Privacy Policy

Privacy Policy

1. Introduction

Centa Co is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, contact us, or engage with our services. All personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Centa Co is a day centre and support service for adults with learning disabilities and/or autism, based in Chatham, Kent. For the purposes of data protection law, Centa Co is the data controller of the personal information we collect.

3. What Information We Collect

We may collect and process the following types of personal information:

Name

Email address

Telephone number

Enquiry details or messages sent to us

Information provided when registering interest in our services

Limited technical data such as IP address and browser type

We do not knowingly collect personal data from anyone under the age of 18 through our website.

4. How We Use Your Information

We use personal information only where it is necessary and lawful to do so. This includes to:

Respond to enquiries and requests

Provide information about our services

Manage registrations or expressions of interest

Improve our services and website

Meet legal, safeguarding, and regulatory obligations

We will not use your data for any purpose that is incompatible with these aims.

5. Special Category (Sensitive) Data

Where relevant, Centa Co may receive sensitive personal data, such as health or support-related information. This information is only processed where it has been provided directly to us and where there is a clear legal basis to do so. Such data is treated with strict confidentiality and enhanced security.

6. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Consent

Performance of a contract or steps taken prior to entering a contract

Legal obligation

Legitimate interests, where these do not override your rights and freedoms

7. How We Store and Protect Your Data

Centa Co takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure. Access to personal data is restricted to authorised personnel only. Personal data is retained only for as long as necessary and in line with legal and regulatory requirements.

8. Sharing Your Information

We do not sell, rent, or trade personal data. We may share information only where necessary, including:

With statutory or regulatory bodies where required by law

For safeguarding purposes, where there is a legal or ethical duty to do so

With professional advisors (such as legal or HR advisors) under strict confidentiality

9. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request erasure of your data, where applicable

Request restriction of processing

Object to certain types of processing

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Cookies

Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: contact@centa-co.com

Telephone: 07799 890635